 At Bansal
Enterprises, We lay highest emphasis on the
quality of our products, for we understand
that the customers are very intelligent and want
complete value-for-money. Today, quick delivery,
attentive after sales service & uncompromising
quality are the main factors in winning
customers, any where in the world. Thus, we
ensure that all our machines offer high degree
of reliability & performance, even under
extremely critical conditions.
We have never compromised on service and quality. We have successfully
achieved a high level of customer appreciation, resulting in long-lasting
relations. Quality is the life support of our business and the fundamental
responsibility of all our employees and management. |
| |
Meaning of 'Quality' at Bansal Enterprises |
"When one considers that any BE Product / Equipment works perfectly for more
than 20 years without breaking down, then there is no need to mention anything
more about Quality of BE Products".. |
| |
We are a group of Quality conscious technocrats & strictly believe in
following eight dimensions of Quality. |
|
| |
Quality Control Measures |
 |
For us, quality is the end result of effective
planning, concerted efforts and determined
execution. Hence, to guarantee the quality of
products, we subject each of our products to
stringent quality control measures. Each product
goes through strict inspection and quality tests
periodically, right from the time of selection
of materials & components till the final
assembly of the machines. We have an enviable
track record of order delivery, with zero
defects. |
| |
Reliability Tests |
Besides the regular testing, to ensure complete reliability and foolproof
quality, each machine is compulsorily subjected to three days & nights or 72
hours of reliability testing, before it leaves the factory. |
|
"Quality is an absolute"
A product either conforms to its requirements or it doesn't. If it conforms,
its quality. If it does not, it's something else. Consider the field goal
kicker in football. The Quality requirement is to kick the ball over the
crossbar, between the goal posts. If the boll sails anywhere between the posts
& over the bar, points are awarded. That is Quality. If the ball goes anywhere
else in the entire universe, it's something else. It is not quality & it does
not matter how close it was. Quality is an absolute. |
 |
| |
"The Boss is Responsible for Quality" |
 |
That means the boss must set the performance standard & provide the where
withal to produce a Quality product. If the product doesn't meet the Quality
requirements, it's the boss's fault. While the responsibility for quality can
be shared, the boss's share never gets smaller. The responsibility for quality
cannot be given to the quality department, quality circles, or any other
person. The product looks like the management. |
| |
"People perform to the standards set or accepted by the managers" |
"The product looks like the management". It means employees want to know what
is expected of them. They spend a good bit of time wondering what their leader
/ managers wants. If the leader does not make performance standards clear,
people will perform to a standard they think their leader wants. |
| |
| |
